Terms

1. Who these terms are with

These terms are between you and Huddle Duck Ltd, company number 11837993, VAT GB 486 6262 52, of 22 Ventnor Road, Solihull, B92 9BU, United Kingdom. They cover this website and the Huddle Duck API, the software that connects a business's Meta (Facebook, Instagram, WhatsApp) and TikTok accounts to our services.

Agency clients also have a written agreement or proposal with us, which takes priority over these terms where they differ. SuperPulse customers are covered by the SuperPulse terms.

2. Connecting your accounts

• You may only connect accounts you own or are authorised to manage. You confirm this each time you authorise the Huddle Duck API.
• We use the access you grant only to provide the service you asked for: running and reporting on ads, and handling the messages you have asked us to handle.
• You can remove our access at any time in your Facebook, Instagram or TikTok settings. The steps are on our data deletion page.

3. Platform rules

You and we must both follow the Meta Platform Terms, Meta's advertising and commerce policies, the WhatsApp Business policies and TikTok's advertising policies. We may pause a campaign or a message that we believe breaks those rules.

4. Advertising spend and results

Ad spend is paid to Meta or TikTok by the account owner unless we agree otherwise in writing. Ad results depend on many things outside our control, so we do not promise a particular result.

5. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability for any claim is limited to the fees you paid us in the 12 months before the claim, and we are not liable for lost profits or indirect losses.

6. Your data

How we handle personal data is set out in our privacy policy.

7. Law

These terms are governed by the law of England and Wales, and its courts decide any dispute.

Questions: asad@huddleduck.co.uk.